Skills & Achievements

• Customer Services & Sales: Commands sound knowledge in the principles of excellent customer service and effective sales techniques. Well versed in utilising exceptional fact-finding, active listening and presentation skills in support of achieving revenue, margin and conversion targets.
• Organisation Skills: An astute organiser able to plan workload and prioritise tasks where necessary to support objectives. Able to remain calm under pressure, ensuring administration demands are completed to deadline, processes and client expectations.
• Communication & Interpersonal Skills: Commands exceptional communication skills and confident in working with peers, management and members of the public. Able to explain complex information in an easy-to-understand form, verbally and in writing.
• Team Working: Effectively able to work as part of a team as well as on own initiative. Possesses a hands-on approach, enjoys being part of a strong team and being able to contribute knowledge and experience to others

Education and Qualifications

1. Computer Science BSc
   Queen Mary University of London 2022-2025
2. Computer Science Access to HE Diploma L3 (D:45 M:0, P:0)
   The College of Haringey, Enfield and North East London 2021-2022
3. Maths / Science / English + 8 additional GCSEs (A-C)
   The Grange School 2006-2011

Experience

• Recognised for driving notable improvements, achieving 3rd in the company for account performance as a result.
• Led an increase in margin from 21% to 24% within 3 months, with an average of £7,000 revenue and respective profit of £1680 weekly.
• Praised throughout tenure for achieving a 100% customer satisfaction rating and for completing 3,600 calls to support business development.
• Sought upon in a field-based role to establish and maintain relationships with key decision makers of prospective accounts of confectionary and other food items.
• Working closely with peers and management to identify potential business and to design subsequent field sales campaigns.
• Keeping abreast of a diverse product range in support of driving conversion, product awareness and a comprehensive pitch.
• Working towards various targets across various metrics including margin, revenue and conversion. Providing any insight into management in order that department and business objectives are met.
• Recognised for driving notable improvements, achieving 3rd in the company for account performance as a result.
• Led an increase in margin from 21% to 24% within 3 months, with an average of £7,000 revenue and respective profit of £1680 weekly.
• Praised throughout tenure for achieving a 100% customer satisfaction rating and for completing 3,600 calls to support business development.